Support
Last updated: October 12, 2026
Need help with Luggage Log? Email us and we will help.
Contact
We usually reply within a few working days.
Please include
- The email address your account uses. Never your password.
- What you were trying to do, and what happened instead.
- Whether you use the app on Android, iPhone or in a browser, and which browser.
- A screenshot, if it helps.
Common questions
I was invited to a shared trip. How do I join?
Open the invitation link, or scan the QR code you received. Sign in or create an account. Then you are in. If the link does not work, ask the person who owns the trip to send a new invitation.
I forgot my password.
Tap Forgot password? on the sign-in screen and follow the link in the email we send. If no email arrives, check your spam folder. If it is not there either, email us.
How do I connect or disconnect ChatGPT?
To connect, add Luggage Log in ChatGPT, sign in on Luggage Log and approve the access you want to give. To disconnect, go to Profile → AI assistant keys in the app and tap Disconnect under Connected accounts. If you gave an assistant a key, stop it with Revoke on the same page. Access stops immediately.
How do I get a copy of my data, or delete it?
You delete your account with Delete account under Profile in the app. See also Delete your account. For a copy of your data, email us from the address your account uses.
How do I report a bug?
Email us with the details above. If it is about security, say so in the subject line.